3.4. Rights of the Client:
- To receive the services in the volume and within the timeframes indicated in the request or contract.
- To request the correction of deficiencies in the provided services if they do not meet the agreed conditions.
- To cancel the services before they begin, with a refund minus the administrative costs of the Service Provider (no more than 15%).
3.3. Rights of the Service Provider:
- To suspend or terminate the provision of services if payment is delayed by more than five (5) business days.
- To change the conditions for the provision of services in cases of force majeure, changing external circumstances, or for other valid reasons.
- In the event of the Client’s withdrawal from services for reasons not related to non-fulfillment of the Agreement’s terms, to retain at least 30% of the total service cost.
- To pay for the services within the timeframe specified in the agreement, considering the selected payment method.
- To ensure the accuracy and relevance of the information provided.
- To comply with the rules of conduct established during the provision of services (for example, during meetings, online sessions, or other interactions).
3.2. Obligations of the Client:
3.1. Obligations of the Service Provider:
- To provide the Client with the services specified in the request or contract, within the agreed deadlines and scope.
- To ensure the confidentiality of the Client's personal data, including protection against unauthorized access.
- To provide a report on the services rendered if necessary.
1.3. The offer is considered accepted and the Agreement concluded at the moment the Client pays for the services proposed by the Service Provider, as outlined on the website
www.elenabilyk.com, or upon confirmation of intent by the Client through other platforms or in written form (electronic/mobile).
2.3. Services are provided in accordance with this Agreement and the Privacy Policy published on the website.
2.2. Specific services, their cost, and delivery timelines are determined separately in each request or individual agreement between the Service Provider and the Client.
2.1. The Service Provider undertakes to provide the Client with services in the fields of numerology, motivation, creative project production, as well as vocal and dance sessions and consultations.
1.1. This Offer Agreement (hereinafter referred to as the "Agreement") is the official offer by Elena Viktorovna Nokhova (artistic name — Elena Bilyk) to conclude a service agreement with individuals and legal entities, as well as their representatives, located in Switzerland and other European countries.
1.2. This Agreement governs the relationship between Elena Viktorovna Nokhova (Elena Bilyk) (hereinafter referred to as the "Service Provider") and the users of the services (hereinafter referred to as the "Client"), and defines the terms for the provision of services in the fields of numerology, motivation, creative project production, and other creative activities such as vocal and dance sessions and consultations.
6. LIABILITY OF THE PARTIES
The Service Provider offers services in the fields of numerology, motivation, production of creative projects, as well as other creative activities such as vocal and dance sessions. The services do not include medical, psychotherapeutic, or psychological assistance and are not a substitute for consultation with qualified professionals in these areas.
Date of publication: April 25, 2025
7.3. In case of disputes or disagreements, the parties shall seek to resolve them through negotiations. If an agreement cannot be reached, the dispute shall be settled in the court of Bülach, Canton of Zurich, Switzerland.
7.2. The Service Provider has the right to make changes to this Agreement, which take effect upon their publication on the website
www.elenabilyk.com.
7.1. This Agreement is a public offer and comes into effect upon the Client’s confirmation of their intention to enter into an agreement or upon payment for services.
SERVICE PROVIDER INFORMATION
Supplement to the section "Subject of the Contract":
4.1. The cost of services is determined by the Service Provider based on the Client's request and is posted on the website
www.elenabilyk.com or provided upon individual request.
4.3. Payment for services must be made in full before the commencement of service provision unless otherwise agreed.
4.2. All payments are made in Swiss francs (CHF) or another currency agreed upon by the parties, via bank transfers, payment systems, or other methods available through the Service Provider’s platforms.
5.1. In the course of fulfilling this Agreement, the Service Provider processes the Client's personal data. The processing is carried out in accordance with Swiss data protection laws (FADP) and applicable European data protection regulations (e.g., GDPR).
5.2. Personal data is collected solely for the purpose of providing services and is not disclosed to third parties without the Client’s consent, except as required by law.
6.2. The Service Provider’s liability is limited to the cost of the provided services.
6.1. The Service Provider is not liable for:
- Failures caused by the Client's actions that led to the inability to fulfill the terms of this Agreement (for example, incorrect use of services, providing false information).
- Force majeure events (natural disasters, wars, epidemics, and other unforeseen events).
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
2. SUBJECT OF THE AGREEMENT